Package Protection
Package Protection is an optional add-on you can choose at checkout. If a protected order is lost, stolen or damaged on its way to you, we send a free replacement or refund you in full. You deal with us, not with the carrier.
What is covered
Lost in transitCovered once tracking shows the parcel stopped moving or the carrier confirms it cannot be delivered. Short delays from customs, weather or inspections are not counted as lost.
Stolen after deliveryIf tracking says delivered but the parcel is not there, let us know within 7 days of the delivery scan.
Damaged on the waySend us photos of the item, the box and the shipping label within 7 days of delivery.
What is not covered
- An incorrect or incomplete address entered at checkout
- Parcels that are refused or left unclaimed
- Orders placed without Package Protection
How to make a claim
Email info@credodecor.com or text +1 (719) 512-4697 within 7 days of delivery (or of the expected delivery date) with your order number and photos. A real person reviews it and arranges your replacement or full refund of the protected items.
How to add it
Pick "Free Shipping + Package Protection" or "Shipping + Package Protection" at checkout. Protection is not refundable once your order has shipped. Returns for any other reason follow our 30-day return policy.