Shipping policy


Free Shipping

We are glad to bring our customers great value and service. That’s why we provide Free International Shipping for all orders over $149. Free shipping to Hawaii, Alaska, Puerto Rico and other remote locations may be subject to availability, and shipping costs may be recalculated after we receive your order. If this applies to your order, we will contact you before it ships.

Shipping To Over 50 Countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Customs

Import duties and taxes, where they apply, are set by the destination country and are not included in our prices or shipping charges. They are the recipient’s responsibility.

Shipping Times

Orders are processed within 1-2 business days. Some of our lights and fixtures are assembled to order, so processing and handling for these pieces can take longer. If your order needs extra time, we will email you with an updated shipping date.

For USA, Canada, UK, Australia and Europe:

  • Standard delivery: 3-9 business days (wall art usually 3-7 business days)
  • Protected Delivery: same delivery time, plus cover for loss, theft and damage (optional at checkout, see Package Protection)

Rest of the world:

  • Standard delivery: 5-20 business days
  • Protected Delivery: same delivery time, plus cover for loss, theft and damage (optional at checkout)

Protected Delivery

Protected Delivery is an optional upgrade at checkout. If your protected order is lost, stolen or arrives damaged, we send a free replacement, or a full refund if the item is no longer available.

  • Lost or stolen: let us know within 14 days after the latest estimated delivery date, including if tracking shows delivered but the package never reached you.
  • Damaged: send us photos of the item and packaging within 7 days of delivery. You do not need to return the damaged item.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services.

Contact Information

Store Name: credō
Address: 6303 Waterford District Drive, Miami, FL, 33126, US
Email: info@credodecor.com
Phone: +1 (719) 512-4697

Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (EST)

We do our best to reply to your e-mail within the same day.