FAQ

Welcome to the credō Frequently Asked Questions (FAQ) Page.

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Items usually ship within 1-3 working days unless otherwise noted by availability in the product details.

• For USA, Canada, Australia, UK and EU:
  • Standard delivery: 5-15 business days
  • Express delivery: 2-7 business days
• Rest of the world:
  • Standard delivery: 7-21 business days
  • Express delivery: 4-10 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders above $99. For more information, please check our Shipping Policy.

Question #3: Where is credō located?

Answer: credō is a U.S.-based brand. We proudly offer a curated selection of high-quality products, with International Shipping available.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@credodecor.com

Question #10: Do you ship internationally?

Answer: We sure do! However, please keep in mind that customs of your country may charge their own fees which are not associated with our delivery costs.

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy.

Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

Contact Information

Store Name: credō
Address: 6303 Waterford District Drive, Miami, FL, 33126, US
Email: info@credodecor.com
Phone: +19177649956

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.