Refund policy

30-Day Easy Returns

At credō, your satisfaction matters to us. If something isn’t quite right, we’ve made our return process straightforward and transparent.

Return Policy Overview

  • Return Window: You may request a return within 30 days of receiving your order.
  • Condition: Returned items must be unused, in the same condition as received, and include the original packaging and contents.
  • Easy Returns: Our support team will guide you through the return process to ensure everything goes smoothly.

Return Costs

  • For Defective Products: There is no return cost for items that arrive damaged, defective, or incorrect. We take full responsibility in these cases.
  • For Customer Remorse (Change of Mind): If you decide to return an item because it’s no longer needed, not the right fit, or not what you expected, return shipping costs will be the customer’s responsibility. Original shipping charges are non-refundable.

How to Return an Item

  • Contact Us: Email us at info@credodecor.com with your order number and reason for your return.
  • Pack Your Item: Carefully place the item back into its original packaging, making sure all parts, accessories, and documentation are included.
  • Send it Back: Once your return is approved, follow the instructions provided in the return authorization email to ship the item back.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you’d like to exchange an item for a different variation or another product, contact us and our team will assist you with the next steps.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety considerations. Any such exclusions will be clearly stated on the product page.

For More Information

Questions?

Visit our FAQs page or contact our customer services.

Contact Information:

Store Name: credō
Address: 6303 Waterford District Drive, Miami, FL, 33126, US
Email: info@credodecor.com
Phone: +19177649956


Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.